PRIVACY POLICY

This privacy policy (“Privacy Policy”) provides information about privacy in connection with your interactions with Ellect Pty Ltd, Suite 204, 250 Pitt Street, Sydney, NSW 2000, Australia (“Ellect,” “us,” or “we”), including for the websites associated with CoachSue, our AI-enabled coaching platform, and any related applications, tools, or services made available by Ellect (collectively referred to as the “CoachSue Platform”).

By providing your personal information and/or continuing to engage with Ellect, using any of the CoachSue Platform or related services, you signify that you understand and accept the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information in accordance with these terms.

If you do not agree with us collecting, using, or disclosing your personal information in accordance with this Privacy Policy or do not wish to provide personal information, please refrain from using any of the CoachSue Platform or other services. However, if you do not provide all the personal information requested, we may be unable to provide you with our services.

1. Our Commitment to Privacy

We recognize the importance of protecting your privacy. This Privacy Policy is designed to assist you in understanding how we collect, use, disclose, and safeguard your personal information when interacting with Ellect and the CoachSue Platform.

As we update and expand our services, this Privacy Policy may change. Therefore, we reserve the right to amend this Privacy Policy as necessary. Please check this page periodically for updates. We will make reasonable efforts to notify you of material changes before they become effective, such as through email or notices on the CoachSue Platform. Continued use of the CoachSue Platform or provision of personal information following such updates will constitute your acceptance of these changes.

2. How We Collect and the Types of Information Collected

We may collect personal information directly from you or through interactions with the CoachSue Platform. This includes, but is not limited to:

  • Your name, contact details (e.g., email address), gender, date of birth, and occupation.
  • Information you provide in response to questionnaires, chat functions, or coaching services (whether AI-enabled or human).
  • Any results, analysis, or recommendations generated from your use of the CoachSue Platform.

We may also collect information about you from:

  • Your employer or others who invite you to use the CoachSue Platform.
  • Other users who share their results or invite you to join a team or collaborate.

If you provide personal information about another individual, you warrant that you have their consent and have informed them of this Privacy Policy.

3. What We Use Your Information For

Personal information collected may be used and/or disclosed to:

  1. Verify your identity and provide access to the CoachSue Platform.
  2. Deliver coaching results, recommendations, and analyses.
  3. Facilitate connections and collaboration within the CoachSue Platform.
  4. Conduct research, develop new services, and improve existing offerings.
  5. Share results and recommendations with others, subject to your consent.
  6. Process payments for services and manage subscriptions.
  7. Provide customer support and address your feedback or complaints.
  8. Notify you about updates, promotional offers, or new services, where you have opted-in.
  9. Comply with legal obligations or respond to lawful requests.4. Your Rights in Respect of Your Personal Information

In accordance with applicable privacy laws, you have the right to:

  • Request access to personal information we hold about you.
  • Request corrections to any inaccuracies in your personal information.
  • Request deletion or de-identification of your personal information, subject to legal obligations.
  • Restrict processing of your personal information under certain conditions.
  • Object to the use of your personal information for direct marketing.

To exercise these rights, please contact us at wecare@ellect.biz

5. When and With Whom We Share Your Information

We will not share your personal information with third parties except as necessary to:

  1. Operate the CoachSue Platform and related services (e.g., hosting, analytics, or payment processing).
  2. Facilitate integrations where you choose to connect the CoachSue Platform with other tools or systems.
  3. Comply with legal obligations or respond to lawful requests.

Any sharing of personal information will comply with this Privacy Policy.

6. Protecting Your Information

We take reasonable steps to safeguard your personal information from unauthorized access, loss, or misuse. However, due to the nature of the Internet, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

7. Updating Your Information

We strive to ensure your personal information is accurate and up to date. You can update your information by accessing the “Profile Settings” section of your account on the CoachSue Platform or by contacting us directly.

8. Contact Us or Make a Complaint

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to make a complaint, please contact us:

Email: wecare@ellect.biz

Phone: +61 4 8884 3080

We will investigate and respond to your concerns promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

9. Cookies, Analytics, and Advertising

We use cookies and similar technologies to enhance your experience on the CoachSue Platform. You can manage cookie preferences through your browser settings.

10. Aggregate and De-Identified Data

We may use aggregated or de-identified data for research, product development, and other purposes. Such data does not identify individual users.